MongoDB Hiring Freshers | Sales Support Associate | Gurgaon
MongoDB Hiring Freshers as sales support associate in gurgaon, Delhi NCR. Candidates from 2018 & 2019 batch can apply for this job. MongoDB recruitment for freshers has multiple job openings in India. For more information follow this page.
MongoDB’s tremendous growth and scale provide exposure to career-changing experiences, people and skills. It’s a once-in-a-lifetime opportunity to have a hands-on impact on the disruption of a $60B industry and technology as a whole. The personal impacts are unparalleled career and growth opportunity.
Company Name: MongoDB
Company Website: www.mongodb.com
Position: Sales Support Associate
Job Location: Gurgaon
Salary: Best In Market
Experienced Required: 0-1 Years
Eligibility Criteria:
- Graduates with 0-1 years of experience
- A degree in a technical or business discipline is a plus
- Good communication and writing skills
Responsibilities
- Front-line/Tier-1 Support for Sales via the SalesOps Case Queue, including initial triage of new Cases, troubleshooting/resolving/responding to Cases as knowledge & experience allows, and escalating cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
- Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
- Data cleanliness activities such as reviewing and correcting both recurring and ad hoc data audits
- Data updates, such as Account/Territory Assignments
- User Administration, such as activating new users and deactivating departing users in various sales tools
- Maintenance of Salesforce.com reports & dashboards
- Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
- Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
Skills & Experience
- Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes
- Proficient in Microsoft Excel, e.g. should know commonly used functions like VLOOKUP, COUNTIFS, SUMIFS, Pivot Tables
- Prior experience working with Salesforce.com and familiarity with the basic Lead, Account, Contact, Opportunity structure, searching, editing records. Prior experience working with bulk update tools like Data Loader or DemandTools a plus
- Attention to detail
- Works well with ambiguous questions/requirements and can work through the problem/request to get to a solution
- Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of urgency
- Prior experience working with Salesforce Object Query Language (SOQL) a plus but not required, though would need to be learned. Working knowledge of relational databases and SQL is a plus if no prior experience with SOQL
How To Apply:
Shortlisted candidates will get an interview confirmation letter on their respective email IDs.
Apply Link: Click Here
