MphasiS consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.
Company Name: MphasiS an HP Company
Job Profile: Customer Support / Technical Support Officer ( Voice Profile)
Salary: Rupees 2,00,000 – 3,00,000
Job Location: Lucknow, Noida/Delhi
Walkin Interview Date: 13th September 2014
Interview Time: 10 AM
Qualification: Any Graduates/ Post Graduates, BE / B Tech Can Also Apply
Other Job Details:
- 5 day work week (rotational)
- Predominantly day shift
- Joining date: Immediate
Excellent Communication skills in English & any one regional language
1. Handling incoming Calls
2. Providing resolution to Customers on queries related to billing cycle and order status.
3. Ensure that the required Service Level Agreements (SLA’s) are met.
4. Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities. www.apuzz.com
• Accomplishes customer service and organization mission by completing related results as needed.
Walkin Venue Lucknow:
La Place Sarovar Portico
6, Shahnajaf Road, Lucknow, Uttar
Pradesh – 226001
Contact Person – Sumaila
Walkin Venue Noida:
Noida, B-38, C/4, Near Airtel Circle Office,
How To Apply:
Apply Link For Lucknow: Click Here
Apply Link For Noida: Click Here