CISCO www.cisco.com is hiring freshers with any degree and good academics for the post of Customer Service Representative at Bangalore. Cisco seeks a Customer Service Specialist to support our Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.
Official Website : www.cisco.com
Job Location : Bangalore
Position : Customer Service Representative
Eligibility Criteria :
- Any Degree [ Recent Batch Passed Out preferably ]
- Good Academics
Job Description :
Technical Skills:
- Excellent ENGLISH written and spoken (essential)
- Proficiency in any other European language (preferential)
- Strong verbal and written communication skills (essential)
- Intermediate level Excel e.g. trending analysis, reporting etc (essential)
Soft Skills:
- Strong interpersonal and relationship skills
- High levels of customer orientation and service excellence
- Efficient collaboration skills with internal / external customers and cross functional teams
- Ability to prioritize work capacity
- Excellent problem solving and decision making skills
- “Can do” attitude, proactive engagement, solutions seeking & team player in global environment
- Open to change and goal driven
Relationship:
- Reports to Customer Service Operations Manager in EMEAR
- Manage Relationships with Customers aligned with Customer Segmentation service offerings
- Manage Relationships with designated Geo/Segment Sales Teams
- Represent Customer and Sales with cross functional teams – pivotal role
Responsibilities:
- Provides Customer account support in line with customer segmentation offerings
- Contributes to Cisco Sales productivity by reducing Account Managers’ administrative workload
- Support Customers and Sales on pre-book to post-booking activities
- Develops strong overview and drives Process, Tool and business flow improvements
- Identifies Customer and Sales Process, Tools and Training opportunities.
- Engages and represents Customers and Sales with cross-functional teams
- Attends weekly Sales Commit calls, keep track and obtain early business visibility
- Maintains a set of projects and initiatives which require cross functional partnerships
- Maintains high levels of Customer and Sales satisfaction levels
- Supports Customer and Sales Key performance indicators and metrics improvement initiatives
How To Apply :
Apply Link : Click Here [ Apply before the link expires ]
