Yahoo yahoo.com is hiring Customer Care Associate from graduate in any discipline. The Yahoo Customer Experience team is dedicated to inspiring and delighting users, advertisers, partners and fellow Yahoos around the world through experiences that champion the Yahoo brand, products and content. We inform, develop and execute campaigns, events, partnerships and premium support for our audiences, in close collaboration with our business partners and in support of Yahoo’s business strategy.
Official Website : www.yahoo.com
Job Location : Bangalore
Position : Customer Care Associate
Eligibility Criteria :
- Bachelor’s Degree in any discipline required
- Flexibility to work Monday thru Sunday, between 6:00am – 9:00am
- 6 months of successful customer service or internet experience is a plus
- World-class customer service focus and interpersonal skills with superior verbal and written communication
Job Description :
- Provide world-class service to all Yahoo Customers in a customer centric environment
- Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
- Assisting customers with inquiries while providing consultative support and recommendations
- Document in detail all interactions with customers
- Effectively articulate complex information to a variety of technical and non-technical customers
- Educate customers on products and help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
- Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating
How To Apply :
Apply Link : Click Here
