About The Company :
Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft’s Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China. Microsoft’s CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments. This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.
Company Name : Microsoft India
Company Website : www.microsoft.com
Job Location : Bangalore
Position : Associate Engineer
Salary : Rs 4.5 LPA
Date of Drive : 10 May 2016
Reporting Time : 10 AM
Eligibility Criteria :
- Year of Passing Out : 2016 Batch only
- FEMALE candidates Only
- Degree / Specialization : BE / BTech { CSE / ISE / ECE }
- Percentage Criteria : No Criteria
- Others :
- Excellent Communication Skills
- Good Knowledge on Networking
Job Description :
- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
- Scoping and documenting customer scenarios, potential causes and troubleshooting steps.
- Analyze problems and develop solutions to meet customer needs, may involve writing code.
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
- Write technical articles and sample programs for Microsoft’s knowledge base
- Actively share knowledge with other engineers and develop efficient customer solutions.
- Assess self-knowledge and collaborate or escalate as needed.
- Pro-actively work towards self-development and sharing knowledge
- Ensuring compliance with schedules, processes and MS policies and values
Selection Process :
- Group Discussion
- Technical Interview
- HR Round
How To Apply :
It is a pool campus walk-in drive for female candidates who fulfil the eligibility criteria on 10 May 2016 at 10 AM @ SVCE , Bangalore. Please confirm and then Proceed.
Venue :
Placement Office,
Sri Venkateshwara College of Engineering,
NH-7, Vidya Nagar Cross, OFF – International Airport Road, After Yelahanka – 7 KMS towards Airport,
Bangalore.
Contact Person : Placement Officer
Contact Number : +91-9916775988
Landmark: After Yelahanka AIRFORCE STATION, Reach VIDYANAGAR junction, Take a RIGHT turn to reach SVCE campus..
Route: After YELAHANKA Airforce station, reach Hunasamaranahalli bus stop; All buses moving towards Chikkajala / International Airport will have a stop at VIDYA NAGAR Cross.
