About IBM:
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Company Name: IBM India Pvt Ltd.
Company Website: www.ibm.com
Location of joining : Hyderabad or Bangalore
Salary: Above – 2.5 lakhs
Date of Drive: 27 & 28 November 2014
Time: 9 AM Sharp
Venue :
Saveetha Engineering College,
Chennai-Bangalore Highway, Thandalam,
Chennai – 602105
Landmark: Next To Queens Land – Bangalore Highway
Any Fee: No Registration Fee
Eligibility Criteria:
Batch: 2013/2014 Passed outs (with no backlogs)
Graduate (10+2+3), B.E / B.Tech, Post Graduates, Diploma Holders (10+2+3)
Branch: – B.E/B.TECH/P.G Any Branches are eligible
Experience Candidates will be given preference – Report with Offer letter – last 3 Months salary Slip
Additional Information:
Candidate should not have any backlogs in order to qualify for the test and interview process
Job Description:
- The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- Perform problem cause analysis
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis
- Ability to meet a set of defined account agent productivity measurements
Mandatory Skills:
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Browser Support – Internet Explorer
- Strong computer skills www.apuzz.com
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills
- Excellent customer service orientation
- Neutral accent
Desired Skills:
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc
- Skilled in commercially standard software applications and major desktop operating systems
- Awareness of basic networking concepts and technologies
- Questioning skills /probing skills, as relevant to the issue and level of the caller
Recruitment Process:
Initial screening and assessment of communication skills (In Person) & Technical Interview (Telephonic or In-Person)
Documents to be carried for the event (original & one set of photocopies) :
- Resume
- Education all year mark sheets for the highest degree attained /pursuing Education degree certificate (if course is completed)
- Government issued photo ID card
- If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
- Valid Indian work permit (if applicable)
Apply Link: Click Here
Note: Please register in the link above mentioned for Campus Event
