EXL has opened hiring for the Associate – Voice Customer Service role for freshers and candidates with up to 3 years of experience. This opportunity is ideal for candidates looking to start or grow their career in customer support, voice process jobs, and entry-level BPO roles with a global analytics and operations company.
This EXL hiring drive for freshers is a great opportunity for candidates searching for customer service jobs, voice process roles, and entry-level jobs in India. Candidates will work directly with customers and engineers, handle queries, and provide solutions while gaining hands-on experience in client communication and business operations.
Company Overview
EXL is a global analytics and digital operations company that helps businesses improve performance through data, technology, and process transformation. The company serves multiple industries including insurance, healthcare, banking, and logistics.
With a strong presence in India and across global markets, EXL provides career opportunities for freshers and professionals in areas such as customer service, analytics, operations, and digital transformation.
| Company Name | EXL |
| Job Role | Associate – Voice Customer Service |
| Qualification | Any Graduate |
| Job Location | Across India |
| Salary | Rs. 2-3.5 LPA |
| Experience | 0-1 Years |
| Category | Freshers Job |
| Last Date | ASAP |
Role Overview
The Associate role at EXL focuses on handling customer interactions through voice-based support. Selected candidates will communicate with customers and engineers, understand issues, and provide appropriate solutions while ensuring high service quality.
This role is suitable for candidates who have strong communication skills and are interested in working in a customer-facing environment. It offers exposure to real-time customer handling, system navigation, and service-level operations.
Eligibility & Qualifications
• Freshers and candidates with up to 3 years of experience can apply
• Minimum 0–1 year of voice process experience preferred
• Strong verbal and written communication skills
• Basic knowledge of MS Office (Excel, Word, Outlook)
• Good organizational and time management skills
• Ability to maintain confidentiality and accuracy
• Attention to detail
Also Apply: Latest Off Campus Jobs In India
Key Responsibilities
• Interact with customers and engineers to understand issues and provide solutions
• Investigate problems and communicate appropriate resolutions
• Enter accurate data into client systems
• Navigate systems to provide complete information to customers
• Ensure SLA (Service Level Agreement) targets are achieved
• Maintain quality and accuracy in customer interactions
Skills Required
• Excellent communication skills
• Customer handling and problem-solving ability
• Basic computer and MS Office skills
• Time management and organizational skills
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
Why Join EXL
• Good opportunity for freshers to start a career in customer service
• Gain experience in voice process and client interaction
• Work with a global analytics and operations company
• Build communication and problem-solving skills
• Exposure to real-time customer handling and service delivery
How To Apply For EXL Associate Role in 2026:
Eligible and Interested candidates can apply using the below-mentioned link below before the link expires.
Apply Link: Click Here To Apply
