About The Company :
eClerx provides critical business operations services to more than 50 global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufacturing, travel and leisure, and software vendors, through operational support, data management and analytics solutions. Incorporated in 2000, eClerx is India’s first and only publicly listed knowledge processing (KPO) company and is today traded on both the Bombay and National Stock Exchanges of India.
Company Name : eClerx
Company Website : www.eclerx.com
Job Location : Chandigarh
Position : Junior Analyst / Analyst
Profile : Cable & Telecom Services
Salary : Rs. 1,97,577/- per annum + Free Transport (upto 1 year) and Medical Insurance Rs. 50,000/- per annum.
Date of Drive : 14 July 2016
Reporting Time : 9:30 AM Sharp
Venue : APIIT SD INDIA, Near Toll Plaza Panipat, Haryana
Eligibility Criteria :
- Year of Passing Out : 2016 Batch only
- Degree : B.Tech/BBA/BCA/BA/B.Com/MBA
- No backlogs
Job Description :
for B.Tech/BCA : Non-Voice
- Monitor the customer interactions
- Analyze the customer accounts
- Verifying the customer accounts as per the data available
- Assisting the regular and routine customer queries regarding Products and services of the client via Chat
- Ensure that appropriate steps were taken to resolve customer’s problems and providing feedback accordingly
- Basic Knowledge of Hardware (modems , Routers and Troubleshooting)
Essential Skill Set Required
- Ability to quickly and efficiently assimilate process knowledge
- Must be reliable in terms of attendance and timing
- Exhibit patience and ability to explain/help team members
- Good team player with analytical skills and high energy levels
- Excellent communication and interpersonal skills
- Professional in conduct/behavior, appearance, and communication
For MBA/BBA/B.Com: Voice
- Reading Operator comments
- Checking service status of account in diagnostic tools
- Understanding of web technologies and cable setup
- Troubleshooting of technical issues related to modems & Routers
- Effective communication and close looping with client in case of observation
- Updating status in internal as well as client tools
- Basic Knowledge of Hardware (Modems , Routers and Troubleshooting)
Essential Skill Set Required
- Ability to quickly and efficiently assimilate process knowledge
- Must be reliable in terms of attendance and timing
- Exhibit patience and ability to explain/help team members
- Good team player with analytical skills and high energy levels
- Excellent communication and interpersonal skills
- Professional in conduct/behavior, appearance, and communication
How To Apply :
Apply Link : Click Here
More Details : Click Here
