Dentsu is hiring Graduate Trainees – Online Reputation Management (ORM) for its offices in Mumbai and Gurugram. This is a 6-month traineeship program offering fresh graduates an opportunity to work in digital marketing and brand reputation management.
Candidates interested in social media engagement, digital communities, and brand communication roles can apply for this opportunity.
About Dentsu
Dentsu is a global marketing and digital transformation company offering services across media, customer experience management, and digital communications. The company works with leading brands worldwide to build digital presence, drive engagement, and improve customer experience.
Dentsu India operates across multiple cities delivering integrated marketing and digital solutions to brands across industries.
| Company Name | Dentsu |
| Job Role | Graduate Trainee – ORM |
| Qualification | Any Graduate |
| Job Location | Mumbai & Gurugram (Gurgaon) |
| Salary | ₹20,000 per month |
| Experience | 0-2 Years |
| Category | Freshers Job |
Role Overview
The Graduate Trainee – ORM will help brands manage their online reputation by monitoring customer conversations and engaging with users across social media and digital platforms. The role involves responding to feedback, analyzing customer sentiment, and preparing insights reports to support brand communication strategies.
Eligibility Criteria
- Bachelor’s degree in Marketing, Communications, Media, or related fields
- Freshers or candidates with basic digital marketing exposure can apply
- Interest in social media engagement and brand communication roles
Responsibilities
- Monitor comments, feedback, and customer conversations across digital platforms
- Respond to customer queries and comments professionally on behalf of brands
- Handle complaints and negative feedback within defined response timelines
- Support brand reputation management and online engagement initiatives
- Share real-time customer feedback with internal teams
- Prepare ORM reports analyzing customer sentiment and engagement trends
- Benchmark brand performance against competitors
- Recommend improvements for brand communication strategies
Required Skills
- Strong written communication skills
- Good understanding of social media platforms and online communities
- Analytical skills for reporting and sentiment analysis
- Ability to handle customer interactions professionally
- Attention to detail and problem-solving ability
Preferred Skills
- Exposure to ORM or social listening tools
- Experience in social media management or customer support roles
Why Join Dentsu
- Opportunity to work with leading global brands
- Exposure to digital marketing and online reputation management
- Learning environment with potential full-time conversion
- Experience in a fast-growing digital communications industry
How To Apply For Dentsu ORM Role:
Eligible and Interested candidates can apply using the below-mentioned link below before the link expires.
Apply Link: Click Here To Apply
