DELL Walk-in Recruitment for Freshers | 9-10 March 2020 | NCR

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DELL Walk-in Recruitment for Freshers | 9-10 March 2020 | NCR

Dell scheduled to hire for the role of Technical Support Technician for Any degree graduates at Gurgaon. For more details, eligibility criteria and venue details read below.

Company Name: Dell

Position: Technical Support Technician

Location: Gurgaon

Experience: 0-4 Years

Date: 9-10 March 2020

Time: 12 PM to 3:00 PM

Eligibility Criteria:

  • Education: Any relevant Certification/Technical Qualification
  • 0 to 1 year of relevant work experience required.
  • Good Knowledge of PC Hardware/Software for desktop & portable systems

Desired Skills:

  • Undergrad with 1 year of International Call Center Voice experience preferred
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.

Job Description:

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for Out of warranty and In warranty solution sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

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How to Apply:

All interested and eligible candidates can attend the walk-in drive at the following venue on 9-10 February 2020.

Venue Details:
Dell International Services,
Vipul Tech Square, Sector – 43,
Near Sector 42-43 rapid metro station,
Gurgaon – 122002

Source: Click Here

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