About The Company:
Capita Offshore Services is a subsidiary of Capita Group Plc. Capita led the evolution of business process outsourcing in the UK in the 1980s and is now the UK’s number one outsource provider. Mirroring Capita’s best practices in business process management and tapping on India’s talent pool, Capita Offshore Services aims to replicate its parent company’s success in India.
Company Name: Capita India
Company Website: www.capita.com
Position: Executive – Customer Service
Salary Offered: 2.25 Lakh – 2.5 Lakh
Job Location: Pune
Date of Walkin Drive: 5th December to 8th December 2016
Walk-In Venue:
Tower 10, 2nd Floor,
Magarpatta City, Pune
Eligibility Criteria:
- Qualification: B .Com / B.A. / B.Sc / BBA / BBM / BBS(Any Specialization) or MBA / PGDM / MMS (Any Specialization)
- Fresher (Any 2016 pass out either graduate or MBA colleges / Non Engineering)
- Excellent communication skills
- Flexible in meeting the dynamic nature of work
Job Description:
- This is a back office customer service role which involves processing cases on webchats and / or email
- Conduct web chats with the end customer and provide responses to the queries raised by the customer
- Make any relevant changes to the customers profiles on the systems
- Be able to refer and resolve any queries which need a steer from the process leader/ team coach
- Highlight any discrepancies with the customers data to the process leader/team coach or assistant operations manager
- Recommend any relevant products or billing profiles to the end customer.
- The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response to it.
- Shifts – UK shifts (Rotational, which also includes night shifts)
How To Apply:
For More Info: Click Here
