About IBM :
IBM has been present in India since 1992 (re-entry, after an exit in the 1970s). Since inception, IBM in India has expanded its operations considerably with regional headquarters in Bangalore and offices in 14 cities including regional offices in New Delhi, Mumbai, Kolkata and Chennai. Today, the company has established itself as one of the leaders in the Indian Information Technology (IT) Industry.
Company Website: http://www.ibm.com
Venue:
Sphoorthy Engineering College,
Nadergul Village, Near Vanasthalipuram,
Sagar Road, Saroornagar Mandal,
Hyderabad. Pincode: 501510.
Job Location: Hyderabad/Bangalore
Year of passing: 2014 & 2013 Batch Students
CTC: Will be disclosed to the selected candidates by HR
Educational qualification: B.Tech,M.Tech,MBA,MCA, Any Diploma, Any Graduate (10+2+3), Any Post Graduates,
REQUIREMENT DETAILS
Job Description:
– Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
– Remote Infrastructure support delivery
– Perform problem cause analysis.
– Resolve routine customer problem
– Ability to Identify Opportunity & Implement Process Improvements
– Has technical experience and skills in the areas of problem determination, creativity and analysis.
– Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support – Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent
Desired Skills:
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion:
B.Tech,M.Tech,MCA,MBA, Any Diploma, Any Graduate (10+2+3), Any Post Graduates – 2014 & 2013
Fluency In Communications Skills (both spoken and written) / soft skills
Additional information:
Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported
Percentage: 55 % or 5.5 CGPA ( Aggregate )
Percentage aggregate considered only for the highest degree pursued
Must not have any backlog at the time of IBM recruitment process.
SELECTION PROCESS:
-Group Discussion
-Technical Interviews
-V& A Test
Date Of Interviews: 28th APRIL 2014 (Monday)
Reporting Time: 8.30am
Note: NO REGISTRATION FEE
*Spot Registrations are also available
*Selection of the candidates is at the sole discretion of HR Recruitment Team
Please ensure to carry the below mentioned documents for registration: (Mandatory)
1. Candidate profile – 2
2. Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
3. Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
4. Passport Size Photo – 4
Wear in formal dress only
***Without which you are not allowed into the campus recruitment process***
Registration Link:
Student’s are instructed to Register in the following website
http://sphoorthyengg.com/placementregistration/ or visit
www.sphoorthyengg.com Last Date to register 25-04-2014 (Friday)
