About Company:
We’re changing the way people think about transportation. Not that long ago we werejust an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
Company Name: Uber
Website: http://www.uber.com
Position:Community Support Representative
Salary Details: INR 4.8 LPA
Job Location: Gurgaon
Desired Experience: 0 to 2 Years
Bond: 6 months contractual job
Tentative date of interview: Will be communicated post registration window is closed
Tentative date of joining: Immediate
Eligibility Criteria:
- Courses Required: All Graduates
- Batch: 2017 and 2018 batch passed out
Job Description:
At Uber, providing amazing customer support that establishes trust for riders and driver partners–our community–is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way.
Profile 1: Defect Reduction
- Constant evaluation and updating our training framework
- Design specific issue level video training content which could be digitally sent or included in in-person training
- Create content around IAH adoption
- Driving projects at GL and airports focused on reducing issues pertaining to professionalism, Cancellation and Waitlisting
- Uncovers new fraud techniques from the drivers and riders
Profile 2: Competitor Analysis
- End to End comparison of IVR on all issue types, AHT, DSAT
- In-App Help – design, languages and vocabulary along with performance measurement
- Policy comparison on each issue type
- Explore other Support Mechanisms which could reduce costs or improve driver experience
- Create a driver feedback mechanism and operationalize it.
Profile 3: Insight Generation
- Tickets and Call scrubbing activity to cull out insights from internal data
- Conducting experiments at Greenlight centres and Airports to gather ground level information
- Taking Driver Trips to gauge and understand the real-time issues
Interview Process:
- Multiple Face-to-Face Interviews
How To Apply:
Apply Link: Click Here
