About The Company :
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive , telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Company Name : IBM India Pvt Ltd
Company Website : www.ibm.com
Job Location : Hyderabad or Bangalore
Position : Technical Support – Voice Process
Salary : 3 LPA
Experience Required : Freshers
Date of Drive : 22 January 2016
Last Date to Register : 21 Jan 2016 till 11 PM ( On Spot registration also allowed before 9 AM )
Venue Details :
VSM College of Engineering,
Ramachandrapuram-533255,
East Godavari District,
Andhra Pradesh,
India
Eligibility Criteria :
- Year of Passing Out : 2016
- Degree : BTech / MTech
- Specialization : All Branches
- Percentage Criteria : No cut off
- No Backlogs
Selection Process :
- FIRST ROUND : Group Discussion
- SECOND ROUND : Voice & Accent assessment (Telephonic or In-Person)
- THIRD ROUND : Technical Interview & HR interview (Telephonic or In-Person)
Job Description :
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Ability to meet a set of defined account agent productivity measurements
Mandatory Skills:
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support – Internet Explorer
• Strong computer skills
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent customer service orientation
• Neutral accent
Desired Skills
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client – Outlook, Notes etc
• Skilled in commercially standard software applications and major desktop operating systems
• Awareness of basic networking concepts and technologies
• Questioning skills /probing skills, as relevant to the issue and level of the caller
Following documents for the placement drive:
· Resume
· 1 Passport Size Photograph
· College ID Card
How To Apply :
Notes : i) Online registration link will be available up to 21st January,2016.till 11.00 p.m.
ii) Spot registration also available in the campus premises from 9.00a.m.
iii) No registration fee.
Click Here To Register for the Drive
