Groupon Walkin Drive for Customer Service Representative 2020 | Any degree
Groupon India Private Limited is hiring freshers as Customer Service Representative on 17 February 2020 in Chennai. Candidates from all degrees are eligible for the same. For more details,, eligibility criteria, apply link, read below.
Company Name: Groupon India Private Limited
Website: http://www.groupon.com
Position : Customer Service Representative
Job Location: Chennai
Salary : Best in Market
Experience: 0-3 years
Drive date: 17 February 2020
Eligibility Criteria:
- Graduation must be completed and should carry all the relevant documents
- Ability to work in any shift based on business needs.
Desired Skills:
- Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.
- Skilled and eloquent in writing.
- Strong communication and interpersonal skills.
- Comfort in a computer based role for up to 8 hours a day
- Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
Job Description:
- The Customer Service Rep Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of internal ticketing system, customer portals,
back office databases, Groupon redemption procedures, and specifics around
different types of merchant features - Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat research information and troubleshoot problems using available resources.
How To Apply:
Eligible and Interested candidates can apply using the below mentioned link. If selected they may walk in to the Chennai office on 17 February 2020.
Apply Link: Click Here To Apply
