DELL Walk-in Recruitment for Freshers | 9-10 March 2020 | NCR
Dell scheduled to hire for the role of Technical Support Technician for Any degree graduates at Gurgaon. For more details, eligibility criteria and venue details read below.
Company Name: Dell
Position: Technical Support Technician
Location: Gurgaon
Experience: 0-4 Years
Date: 9-10 March 2020
Time: 12 PM to 3:00 PM
Eligibility Criteria:
- Education: Any relevant Certification/Technical Qualification
- 0 to 1 year of relevant work experience required.
- Good Knowledge of PC Hardware/Software for desktop & portable systems
Desired Skills:
- Undergrad with 1 year of International Call Center Voice experience preferred
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
Job Description:
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for Out of warranty and In warranty solution sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
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How to Apply:
All interested and eligible candidates can attend the walk-in drive at the following venue on 9-10 February 2020.
Venue Details:
Dell International Services,
Vipul Tech Square, Sector – 43,
Near Sector 42-43 rapid metro station,
Gurgaon – 122002
Source: Click Here
