DELL Walk-in Drive for Freshers on 10 and 11 February 2020
Dell scheduled to hire for the role of Technical Support Technician for Any degree graduates at Gurgaon. For more details, eligibility criteria and venue details read below.
Company Name: Dell
Position: Technical Support Technician
Location: Gurgaon
Experience: 0-1 Years
Date: 10 & 11 February 2020
Time: 12 PM to 3:00 PM
Eligibility Criteria:
- Education: Any relevant Certification/Technical Qualification
- 0 to 1 year of relevant work experience required.
- Good Knowledge of PC Hardware/Software for desktop & portable systems
Desired Skills:
- Undergrad with 1 year of International Call Center Voice experience preferred
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
Job Description:
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for Out of warranty and In warranty solution sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
How to Apply:
All interested and eligible candidates can attend the walk-in drive at the following venue on 10 & 11 February 2020.
Venue Details:
Dell International Services,
Vipul Tech Square, Sector – 43,
Near Sector 42-43 rapid metro station,
Gurgaon – 122002
Source: Click Here
