Company Profile :
TATA Business Support Services (TBSS) is a rapidly growing 3rd party customer experience management service provider,offering end-to-end customer communication management services across the customer lifecycle, which include: Customer acquisition, customer service, technical helpdesk, customer retention, collections and data analytics across Industry verticals and horizontals like.
Company: Tata Business Support Services Limited
Website: www.tata-bss.com
Location: Hyderabad
Position: Technical support
Compensation: Will be told to the selected candidates
Walk-in Date : 1st April 2014
Timing: 9.30am
Venue Details:
R R S College of Engineering & Technology
Muthangi (Vill), Patancheru (Mdl),Hyderabad,
Andhra Pradesh, India, Pin- 502 300
Education:
1. Any Graduate/undergraduate- (Any Specialization 2013, 2014 pass outs)
2. Should have minimum qualification as 12th Pass
3. Agent Age group: 18 years onwards.
JOB SUMMARY:
Job Description:
Handling the technical queries of the customers.
1. Improve quality of service and increase client delight.
2. Call handling to develop first hand sensing of customer pulse and manage irate customers as a Supervisor.
3. Achieve the set targets of the team / process.
4. Maintain quality of interaction with customers.
5. Identifying opportunities for improving software performance.
6. Ensuring complete accountability for every call that they handled.
7. Constant inputs to improve their ability to handle irate calls.
Desired Profile:
Fluent English / Hindi communications skills and one regional language.
1. Ability to work under pressure.
2. Clear & logical Thinker.
3. Typing speed should be greater than or equal to 15wpm.
4. Shifts: Part time.
