About Sutherland Global Services:
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world”s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States
Company Name: Sutherland Global Services
Company Website: http://www.sutherlandglobal.com
Walk-in Date: 1st August 2014
Starting Time: 3 PM
Experience Required: 0 Years
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Candidate who have completed MBA(finance/ operation), M.Sc(Statistics/ Maths ), M.com, BE/BTech (Mech or Operations or Production) 2014 Passed out only
Shift Timing: Night Shift
Salary : Best in the Industry
o Responsible for effectively forecasting Associates requirements to provide optimal staffing to support contractual goals.
o Responsible for establishing the right practices for forecasting of Volume to help drive & improve forecast accuracy for the contact centre enabling optimal staffing.
o Define short and long-term call volume and staffing projections based on customer requirements and historical trends.
o Provide staffing requirements for all new and existing business pricing.
o Responsible for staffing levels and ensuring Sutherland is staffed correctly to handle the Clients forecast.
o Forecasting of Volume, AHT & Shrinkage
o Utilisation Modelling
o Optimised Planning-Selling-Enabling Execution,
o Stakeholder management
Mandatory Eligibility Requirements
o Graduates MBA(finance/ operation), M.Sc(Statistics/ Maths ), M.com, BE/BTech (Mech or Operations or Production)with over 60% in 10th & 12th & First Class in Graduation
o Strong Aptitude & Numerical Ability
o Strong Written + Verbal Communication Skills
o Strong Commitment, Ownership of the problem, Responsible for Results and Empowered to Excel & Go Extra Mile when needed
o Basic Excel Knowledge
Interested Candidates Please walk in on 01-08-2014(Friday) at 3 PM .
Important: Please carry your updated Resume and mail copy
Walk-In Venue Details:
Sutherland Global Services,
A6, 6th floor, Shriram the Gateway
Contact Person: D Josephine