Salesforce is hiring an Associate Technical Support Engineer for its Global Voice Support Team in Hyderabad. The role is open to candidates with a bachelor’s degree in Computer Science, Information Technology or a related technical field, and up to 12 months of experience. You will support customers through phone, email and chat while working on user management, data management, reporting, dashboards and Salesforce Cloud applications. The role is worth considering for its exposure to Salesforce’s global customer base, Cloud Success organisation and 24/7 technical support environment.
Company Overview
Salesforce is an enterprise software company known for its customer relationship management and cloud-based business applications. This role sits within Cloud Success and supports customers worldwide, giving candidates relevant experience in technical support, customer handling and Salesforce Cloud applications.
Job Details
| Company Name | Salesforce |
| Job Role | Associate Technical Support Engineer |
| Qualification | Bachelor’s degree in Computer Science, Information Technology or a related technical field |
| Salary | Rs. 7-11 LPA (estimated) |
| Batch | 2026 |
| Job Location | Hyderabad |
| Experience | 0-1 years |
| Employment Type | Full time |
Role Overview
The Associate Technical Support Engineer will be part of Salesforce’s Global Voice Support Team within Cloud Success. The position combines customer-facing communication with technical troubleshooting across Salesforce products and support processes.
- Provide technical support and feature guidance to customers through phone, email and chat.
- Help customers follow best practices for user management, data management, reporting and dashboards.
- Investigate reported issues, communicate progress to customers and escalate cases when required.
- Work as part of a rotating-shift support model covering a 24/7 customer support environment.
Eligibility & Qualifications
- A bachelor’s degree in Computer Science, Information Technology or a related technical field is required.
- Candidates with up to 12 months of experience can apply.
- The role is based in Hyderabad and follows an office-based work arrangement.
- The position requires working in rotating shifts as part of a 24/7 support model.
Key Responsibilities
- Act as a frontline support contact for customers using Salesforce products and services.
- Troubleshoot customer issues and provide clear guidance on available features and best practices.
- Support customer requests involving account users, data handling, reports and dashboards.
- Maintain regular client communication throughout the case resolution process.
- Record case details and ensure support documentation remains complete and accurate.
- Escalate cases to the appropriate teams when an issue requires further investigation.
- Identify opportunities to improve support processes using AI tools and automation.
- Follow rotating schedules to support customers across a continuous 24/7 operating model.
Skills Required
- Technical support and IT or product support knowledge.
- Voice support and customer-handling ability.
- Fluent English communication skills.
- Understanding of user management and data management.
- Ability to work with reporting and dashboards.
- Organisational and analytical skills.
- Problem-solving ability.
- Familiarity with AI tools and automation.
- Knowledge of Salesforce Cloud applications.
Why Join Salesforce
This role offers practical exposure to a global voice support function serving customers worldwide. Candidates can build experience across troubleshooting, Salesforce Cloud applications, customer communication, reporting and dashboards while working within the Cloud Success organisation. The opportunity to suggest improvements through AI tools and automation also adds a process-improvement dimension to the support role.
How to Apply for Salesforce Hiring 2026
Eligible and Interested candidates can apply using the below-mentioned link before the link expires. Applicants need to register with the company portal in order to complete the registration process.
Apply Link: Click Here To Apply
