Royal Bank Of Scotland Walk-in Drive for Analyst 2020 | Chennai
Royal Bank of Scotland (RBS) hiring Analyst for BA, B.Com, BBA, B.Sc – 2018/2019 batch graduates at Chennai on 30 January 2020. For detailed eligibility, venue details, apply link read below.
Company Name: Royal Bank of Scotland
Position: Analyst
Job Location : Chennai
Salary: Best in Market
Experience: 0 – 1 year
Drive Date: 30 January 2020
Time: 11 AM – 12 PM
Eligibility Criteria:
- Fresher (B.A, B.Com, BBA, B.Sc-Non IT )
- Batch – 2018 and 2019 passed out
- Candidate needs to be comfortable with the working hours (24*7 rotational shifts)
Desired Skills:
- Be aware of changes in trends/policies/regulations as applicable to your business
- Understanding of the industry and customers
- Thorough understanding of product and processes, banking systems
- Good knowledge of Banking, Customer Service, MS Office, Back Office, Live person is essential.
Responsibilities:
- Manage interactions with the end customers
- Maintain accuracy/customer satisfaction as per the guidelines/parameters
- Interaction with the onshore teams as and when required
- Ensure meeting the SLAs
- Process adherence and maintaining accuracy levels
- Ensuring customer satisfaction scores are as per the benchmarks
- Ensuring internal quality scores are achieved as per the benchmarks
- Contribute to building process capability and participate in cross-training
- Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
- Support process training and knowledge sharing within the team
- Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
- Capture and collate MI as required according to recognised processes and practices
- Complete all mandatory training/accreditations as applicable to your role and your team
- Support improving the team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
- Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
How to Apply:
All interested and eligible candidates can attend the drive at the following venue on 30 January 2020
Venue Details:
BS Business Services Pvt Ltd,
Olympia Technology Park,
8th Floor, Fortius Block,
Guindy, Chennai – 600032
Contact Person: Kandesh Kumar
