Royal Bank Of Scotland Walk-in Drive for Analyst 2020 | Chennai

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Royal Bank Of Scotland Walk-in Drive for Analyst 2020 | Chennai

Royal Bank of Scotland (RBS) hiring Analyst for BA, B.Com, BBA, B.Sc – 2018/2019 batch graduates at Chennai on 30 January 2020. For detailed eligibility, venue details, apply link read below.

Company Name: Royal Bank of Scotland

Position: Analyst

Job Location : Chennai

Salary: Best in Market

Experience: 0 – 1 year

Drive Date: 30 January 2020

Time: 11 AM – 12 PM

Eligibility Criteria:

  • Fresher (B.A, B.Com, BBA, B.Sc-Non IT )
  • Batch – 2018 and 2019 passed out
  • Candidate needs to be comfortable with the working hours (24*7 rotational shifts)

Desired Skills:

  • Be aware of changes in trends/policies/regulations as applicable to your business
  • Understanding of the industry and customers
  • Thorough understanding of product and processes, banking systems
  • Good knowledge of Banking, Customer Service, MS Office, Back Office, Live person is essential.

Responsibilities:

  • Manage interactions with the end customers
  • Maintain accuracy/customer satisfaction as per the guidelines/parameters
  • Interaction with the onshore teams as and when required
  • Ensure meeting the SLAs
  • Process adherence and maintaining accuracy levels
  • Ensuring customer satisfaction scores are as per the benchmarks
  • Ensuring internal quality scores are achieved as per the benchmarks
  • Contribute to building process capability and participate in cross-training
  • Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
  • Support process training and knowledge sharing within the team
  • Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
  • Capture and collate MI as required according to recognised processes and practices
  • Complete all mandatory training/accreditations as applicable to your role and your team
  • Support improving the team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
  • Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately

How to Apply:

All interested and eligible candidates can attend the drive at the following venue on 30 January 2020

Venue Details:
BS Business Services Pvt Ltd,
Olympia Technology Park,
8th Floor, Fortius Block,
Guindy, Chennai – 600032
Contact Person: Kandesh Kumar

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