Dell Walk-In Interview For Freshers In Technical Support Role | Gurgaon

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Dell Walk-In Interview Freshers On 13th & 14th August 2019 For Technical Support Role | Gurgaon

Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.

Company Name : Dell India

Company Website : www.dell.com

Position : Technical Support

Job Location : Gurgaon

Salary: Best In Market

Experience Required: Freshers

Walkin Interview Date: 13th & 14th August 2019

Interview Time: 12 PM to 3 PM

Eligibility Criteria :

  • Any graduate 0-1 year of relevant work experience required
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
  • Excellent spoken and written English
  • Ability to handle stressful situations.
  • Goal/Career oriented and self-motivated

Essential Requirements :

  • Fluent communication skills
  • Time management skills
  • Knowledge of job associated database, software and documentation
  • Problem-solving skills
  • Results driven
  • Strong technical aptitude and troubleshooting skills

Role Responsibilities

  • Participates in the preparation, review and analysis of software/storage requirements and specifications
  • Prepares written specifications from verbal requirements for tasks of mid-level complexity
  • Prepares design, functional, technical and/or user documentation, as needed
  • Uses defined software lifecycle methodologies
  • Reviews and implements test strategies for software products
  • Follows source code and file revision control for projects
  • Clearly communicates project issues and status
  • Accurately logs project schedule, defect, and other data
  • Analyzes and prepares trend reports on quality metrics
  • Participates in improving product quality through process and procedure improvements Provides full design, planning, configuration, documentation, deployment and top-level support ownership of storage infrastructure technologies.

Key Responsibilities: 

  • Solves moderately complex customer issues on any product.
  • Provides first- or second-level support in the inbound or outbound contact center.
  • Prioritizes work based on time and complexity requirements. Exercises sensitivity to due process and proper pacing.
  • Routes customers when appropriate to proper support queues.
  • May identify opportunities for process improvements that contribute to the achievement of business metric goals.
  • Solves problems consistently and completely with minimum supervision.
  • Partners with team members to obtain resolutions to complex technical issues.
  • First point of contact for customer escalations.
  • Performs quality audits.
  • Applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise-level customers by following documented Standard Operating procedures.
  • Prioritizes daily activities based on complexity
  • and escalates the issues to the next level
  • Solves basic problems for customers and attempts to resolve more complex issues
  • Understands support technologies

How To Apply :

Interested and eligible candidates can directly walkin to the Dell office in Gurgaon on 13th & 14th August 2019.

WalkIn Venue:
Dell International Services,
Vipul Tech Square, Opposite Central Park,
Sector Road, Sector – 43,
Gurgaon – 122002

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