About The Company :
One of the top IT leader Capgemini named the 2016 World’s Most Ethical Company® for the 4th consecutive year. With more than 180,000 people in over 40 countries, we are one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion.
Company Name : Capgemini
Company Website : www.capgemini.com
Position : Systems Engineer – IMS
Salary : As per the IT standard
Eligibility Criteria :
- Any Graduate
- Work Experience : 0 to 1 year {Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.}
Job Description :
To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within Service Level commitments made to the customer within.
- Should have excellent communication and English speaking skills
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Knowledge of basic computer operations.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
- Job Description:
- Provide best-in-class customer service, problem resolution and technical
- troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
How To Apply :
Apply Link : Click Here
