About The Company:
MobiKwik is an Indian wallet major with a network of over 10,00,000 direct merchants and 45 million plus users. One of the leading digital payments platforms for online and offline merchants, MobiKwik is powering payments for IRCTC, Uber, Meru Cabs, Amul, AIIMS, Big Bazaar, OYO Rooms, Zomato, PVR, Archies, WHSmith India, BookMyShow, Grofers, Big Basket, Dominos, Burger King, Pizza Hut, eBay, ShopClues, Myntra, Jabong, Pepperfry, Barista, Food Panda, Nearbuy, Van Heusen, Allen Solly, Louis Phillips, GoDaddy, MakeMyTrip.
Company Name: Mobikwik
Company Website: www.mobikwik.com
Position: Customer Support
Job Location: Gurgaon
Salary: INR 2,50,000 – 4,00,000 P.A.
Walkin Interview Date: 22nd November – 24th November 2017
Interview Time: 12 PM Onwards
Experience Required: Freshers
Eligibility Criteria:
Basic Requirements
- (0-3) year experience in customer service.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Should possess good analytical & decision making skills
- Should be comfortable with flexible schedule and overtime, when required.
- Any Graduate can apply
Roles & Responsibilities:
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- Utilize computer technology to handle high volume call / email / social media platform.
- Handle issues in the best interest of both customer and company Respond to all the consumer grievances for Inbound Services/Outbound Services.
- Keep a track of the performance of all the Payment Gateways. Reconcile on a daily basis which will involve – a) Payment Updates. b) Payment Refunds c) Payment Cancellations d) Risk assessment of these Payments.
- Managing interactions with our Telecom Operators & Telecom Service Providers for our Pre-Paid & Post-Paid services.
- These interactions will also include – a) Transaction Confirmations b) Transaction Refunds c) Operator Outage tracking d) Understanding Operator product portfolio.
How To Apply:
Interested & Eligible candidates can directly walkin for the Interview at the mentioned location from 22nd Nov to 24th Nov 2017.
Walkin Venue:
Address : 2nd Floor, Orchid Centre, Golf Course Road, Sec 53, Above Audi Showroom, Gurgaon, Haryana.
