About IBM Recruitment of Freshers as Technical Support Associate at Bangalore , Hyderabad :
IBM is inviting freshers to the recruitment of Technical Support Associate at Bangalore , Hyderabad location in the month of September 2015. Any degree holder candidates are eligible to attend this drive.
About The Company : IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Official Website : www.ibm.com
Job Location : Bangalore , Hyderabad
Position : Technical Support Associate
Last Date to Apply : Apply before the link expires
Experience Required : Fresher [ 0 -2 years ]
Eligibility Criteria :
- Bachelor’s Degree [ 15+ years in education ]
Skills Required :
- Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- English: Fluent
Job Role :
- You will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Job Responsibility :
- You require to handle inbound calls / emails / chats regarding technical issues for end users
- Ability to identify basic hardware parts and aware of basic hardware concepts.
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Fluency in Communications Skills/ soft skills.