HP is hiring a Desktop Support Engineer for its customer support services team at PNB01 – Smartworks (PNB01), India. Candidates with Higher Secondary education, equivalent work experience or demonstrated competence, and typically 0-2 years of experience can apply. The role involves installing, maintaining and repairing customer equipment while troubleshooting enterprise systems, servers, storage and networking issues. It is worth considering for early-career candidates who want hands-on exposure to customer-facing IT infrastructure support, site operations and technical services.
Company Overview
HP, Inc. is a global technology company that provides personal computing products, printing solutions, services and enterprise support to customers and organisations. This role places candidates in a services environment where they can work with customer equipment, IT infrastructure and authorised service providers, making the experience relevant for a career in technical support and field services.
| Company Name | HP |
| Job Role | Desktop Support Engineer |
| Qualification | Any Graduate |
| Batch | 2026 |
| Job Location | Pune, Mumbai |
| Experience | Typically 0-2 years |
| Employment Type | Full Time |
| Category | Freshers Job |
Role Overview
The Desktop Support Engineer will deliver standardised technical services for customers and support equipment, systems and site operations. The position combines customer interaction, hands-on maintenance and structured troubleshooting under established procedures.
- Install, reinstall, maintain and repair customer equipment according to industry standards and best practices.
- Engage with customers to understand their needs and improve satisfaction.
- Troubleshoot issues across enterprise systems, servers, storage and networking infrastructure.
- Provide site support for customer break-fix activity.
- Assist third-party and channel-authorised service providers with technical support.
- Use reliable data sources to align services with customer product requirements.
- Support new processes and department-level operational plans.
Eligibility & Qualifications
- Higher Secondary education, High School Diploma/GED, equivalent work experience or demonstrated competence.
- Typically 0-2 years of work experience.
- Experience in HP products in a customer base, account management, computer customer support, on-site customer support, mission-critical operations, systems experience or a related field is preferred.
Key Responsibilities
- Follow established procedures when interacting with customers and clarify their requirements.
- Deliver services that meet defined quality benchmarks.
- Analyse and resolve IT infrastructure issues using established procedures.
- Maintain documentation for work orders, software, inventory and other required paperwork.
- Acquire job skills and complete routine assignments under guidance and close supervision.
- Maintain confidentiality while handling company data.
- Share technical information with colleagues and clients.
- Solve defined problems and complete basic technical, administrative and operational tasks.
Skills Required
- Customer support and customer relationship management.
- Technical support and technical services.
- Operating systems and computer customer support.
- Preventive maintenance, commissioning and field service management.
- Electronics, electrical engineering and electromechanics.
- Use of hand tools and test equipment.
- Automation and process improvement.
- Safety standards and environment, health and safety awareness.
- Key performance indicators (KPIs).
- Effective communication and customer centricity.
- Results orientation, learning agility and digital fluency.
Why Join HP?
This role gives early-career candidates practical exposure to customer equipment, enterprise infrastructure and site-based break-fix support. The position also involves learning new job skills, supporting operational plans and sharing technical knowledge with customers and colleagues, providing a structured starting point for a technical services career.
How to Apply for HP Hiring 2026
Eligible and Interested candidates can apply using the below-mentioned link before the link expires. Applicants need to register with the company portal in order to complete the registration process.
Apply Link: Click Here To Apply
