GlobalLogic is hiring a Technical Support Engineer- Compute Engine for its customer support team in Gurgaon. The full-time, on-site role is suitable for candidates with a Bachelor’s degree in Computer Science or a related discipline and 1-3 years of experience. The engineer will support customers through email, chat and phone, troubleshoot product issues in cloud environments, and work with engineering teams on detailed issue reports. The role offers hands-on exposure to GCP, cloud support operations and customer-specific architecture requirements in a 24×7 environment.
Company Overview
GlobalLogic operates in digital engineering and technology services, helping organisations build and support software products and technology platforms. Its work spans cloud-based environments, customer-facing technology and engineering support, making this role relevant for professionals building experience in cloud operations and enterprise technical support.
| Company Name | GlobalLogic |
| Job Role | Technical Support Engineer- Compute Engine |
| Qualification | Bachelor’s degree in Computer Science or a related discipline and/or equivalent |
| Salary | Rs. 3.5-5 LPA (estimated) |
| Job Location | Gurgaon |
| Experience | Freshers |
| Employment Type | Full-time |
| Work Arrangement | On-site |
| Category | Freshers Job |
Role Overview
As a Technical Support Engineer for Compute Engine, you will act as a customer-facing technical contact for issues involving cloud or hybrid cloud environments. The role combines investigation, customer communication, service-level management and coordination with product engineering teams.
- Engage with customers through email, chat and phone to understand reported issues.
- Investigate technical problems and guide customers towards suitable resolutions.
- Support customer-specific architectural design requirements.
- Manage support queries while working towards service level objectives.
- Maintain a clear and empathetic customer experience throughout the support process.
Eligibility & Qualifications
- A Bachelor’s degree in Computer Science or a related discipline and/or equivalent qualification.
- 0-1 years of experience in a relevant technical support or troubleshooting role.
- Willingness to work from the Gurgaon office in a 24×7 shift environment.
Key Responsibilities
- Diagnose and resolve customer-reported issues across supported products and cloud environments.
- Ask relevant questions, analyse available information and identify the likely cause of a problem.
- Track support queries from initial contact through resolution and maintain accurate case information.
- Address customer-specific architectural requirements with appropriate technical guidance.
- Work within defined service level objectives and follow up on open issues.
- Troubleshoot product issues and communicate progress clearly to customers.
- Document customer queries, resolutions and preventative actions for future reference.
- Prepare and file detailed issue reports for engineering teams when product-level investigation is required.
- Collaborate with internal teams while keeping customers informed about the status of their cases.
Skills Required
- Hands-on troubleshooting experience.
- Knowledge of cloud or hybrid cloud environments.
- GCP experience is preferred.
- Strong customer support and communication skills.
- Ability to communicate clearly through written and spoken channels.
- Customer empathy and patience while handling technical concerns.
- Awareness of AIML, chatbots, LLMs and generative AI concepts.
How to Apply for GlobalLogic Hiring 2026
Eligible and Interested candidates can apply using the below-mentioned link before the link expires. Applicants need to register with the company portal in order to complete the registration process.
Apply Link: Click Here To Apply
