About The Company :
EMC provides the technologies and tools that can help you release the power of your information. We can help you design, build, and manage flexible, scalable, and secure information infrastructures. And with these infrastructures, you’ll be able to intelligently and efficiently store, protect, and manage your information so that it can be made accessible, searchable, shareable, and, ultimately, actionable.
Company Name: EMC Corporation
Company Website: http://india.emc.com/
Position: Technical Support Engineer
Job Location : Bangalore
Salary : INR 3.4L- 3.6L(includes insurance, other benefits) + Transport +Shift Pay
Last Date To Apply : 20 July 2015
Eligibility Criteria :
Educational Qualification :
- BSc / BCM – (CS/ IT/ IS/ Mathematics)/ BCA candidates from 2015 batch with an aggregate of 60% and above
Skills Required :
- Excellent Communication skills.
- Analytical & problem solving skills.
- Technology Orientation.
- Ability to work in a high-pressure environment.
Job Responsibility :
Note : This is not a BPO/ Call Center Job
You will be expected to solve complex technical issues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities. It’s possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal & external stakeholders is a key success criteria in the role
In critical & complex cases, you will assist in problem recreation & failure analysis of system level issues, using a variety of test equipment, diagnostic tools & techniques. During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers. You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
As a 24/7/365 organization, shift work, holidays and on-call responsibilities will be required.
Job Description :
In the role you are expected to leverage technical expertise (taught by a learning team which is considered amongst the best in the world) to solve customer issues. Customer issues will be received by Support Centers through automated dial-in, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
You are expected to provide problem determination and resolution for customer issues, proactively recommend revisions to current procedures to improve customer satisfaction. A difficult problem? Just engage or escalate to more senior colleagues to help resolve complex issues.
Service Agreement : Earn as you learn. A Master’s degree in Software Engineering will be yours in 4 years, and EMC pays for it! Enjoy the best in class benefits of being a full time employee, without sacrificing the passion & zeal for learning. For this purpose the candidates needs to sign a service agreement for a period of 4 years.
Selection Process :
- Group Discussion,
- Online Aptitude test,
- Communication test,
How To Apply :
Apply Link : Click Here