CISCO Hiring Freshers | Customer Service Representative | Aug 2015 | Bangalore

CISCO is hiring freshers with any degree and good academics for the post of Customer Service Representative at Bangalore. Cisco seeks a Customer Service Specialist to support our Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.

Official Website :

Job Location : Bangalore

Position : Customer Service Representative

Eligibility Criteria :

  • Any Degree [ Recent Batch Passed Out preferably ]
  • Good Academics

Job Description :

Technical Skills:

  • Excellent ENGLISH written and spoken (essential)
  • Proficiency in any other European language (preferential)
  • Strong verbal and written communication skills (essential)
  • Intermediate level Excel e.g. trending analysis, reporting etc (essential)

Soft Skills:

  • Strong interpersonal and relationship skills
  • High levels of customer orientation and service excellence
  • Efficient collaboration skills with internal / external customers and cross functional teams
  • Ability to prioritize work capacity
  • Excellent problem solving and decision making skills
  • “Can do” attitude, proactive engagement, solutions seeking & team player in global environment
  • Open to change and goal driven


  • Reports to Customer Service Operations Manager in EMEAR
  • Manage Relationships with Customers aligned with Customer Segmentation service offerings
  • Manage Relationships with designated Geo/Segment Sales Teams
  • Represent Customer and Sales with cross functional teams – pivotal role


  • Provides Customer account support in line with customer segmentation offerings
  • Contributes to Cisco Sales productivity by reducing Account Managers’ administrative workload
  • Support Customers and Sales on pre-book to post-booking activities
  • Develops strong overview and drives Process, Tool and business flow improvements
  • Identifies Customer and Sales Process, Tools and Training opportunities.
  • Engages and represents Customers and Sales with cross-functional teams
  • Attends weekly Sales Commit calls, keep track and obtain early business visibility
  • Maintains a set of projects and initiatives which require cross functional partnerships
  • Maintains high levels of Customer and Sales satisfaction levels
  • Supports Customer and Sales Key performance indicators and metrics improvement initiatives

How To Apply :

Apply Link : Click Here [ Apply before the link expires ]


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