Blue Yonder is hiring an Associate Support Engineer – Application Support, Python, SQL in Pune for its customer-focused application support team. The role involves resolving enterprise application issues across databases, APIs, integrations, mobile applications and cloud environments, while working with customers and global cross-functional teams. Candidates should be comfortable with a 24×7 shift-based support environment and continuous learning. It is worth applying for the exposure to Azure, Kubernetes, monitoring platforms, CI/CD tools and SaaS application operations.
Company Overview
Blue Yonder is an enterprise software company that develops SaaS and cloud-based solutions for business operations and supply chain management. Its work involves large-scale applications, integrations, data platforms and cloud deployments used by enterprise customers. Experience with Blue Yonder can add relevant enterprise application support, cloud operations and customer-facing troubleshooting exposure to an early-career professional’s CV.
Job Details
| Company Name | Blue Yonder |
| Job Role | Associate Support Engineer – Application Support,Python,Sql |
| Job Location | Pune |
| Employment Type | Full Time |
| Salary | Rs. 5.5-8 LPA (estimated) |
| Category | Freshers Job |
Role Overview
This role supports the stability, availability and performance of enterprise applications in a modern SaaS and cloud environment. The engineer will work directly with customers and internal teams, manage support cases and investigate incidents using application, database, integration and monitoring knowledge.
- Resolve customer incidents and provide high-quality application support.
- Investigate alerts generated by internal monitoring tools and identify potential service issues.
- Troubleshoot application, database, API, integration and mobile application problems.
- Monitor application health and identify availability or performance concerns proactively.
- Work with engineering, product and partner teams to resolve customer issues.
- Maintain SLA and SLO compliance through effective case management.
- Participate in a 24×7 shift rotation, including out-of-hours support when required.
- Build knowledge of cloud technologies, solution architecture and enterprise application deployment.
- Contribute to the Knowledge-Centered Support programme by creating and improving knowledge articles.
- Identify opportunities for automation, process optimisation and operational improvement.
Eligibility & Qualifications
- Candidates should have a customer-focused mindset with ownership and accountability for support outcomes.
- Applicants must be willing to work in a 24×7, shift-based customer support environment.
- The role requires the ability to communicate with customers and internal stakeholders through verbal and written channels.
- Candidates should be willing to learn cloud technologies, application support practices and enterprise deployment concepts.
- Applicants should be comfortable collaborating with global, cross-functional teams while maintaining empathy and professionalism.
Key Responsibilities
- Deliver timely and effective support to customers by resolving incidents.
- Analyse monitoring alerts and take action before they affect application availability or performance.
- Manage support cases while meeting defined service-level expectations.
- Communicate investigation updates and resolutions clearly to customers and stakeholders.
- Coordinate with engineering, product and partner teams during complex issue resolution.
- Investigate problems involving SQL and Oracle databases, APIs, integrations and mobile applications.
- Use application health and observability tools to support diagnosis and service monitoring.
- Create, update and improve knowledge articles for the Knowledge-Centered Support programme.
- Support automation initiatives and process improvements that strengthen operational efficiency.
- Develop technical, product, domain and customer service knowledge through training and mentorship.
Skills Required
- Foundational knowledge of SQL, Oracle and database querying.
- Understanding of application debugging and troubleshooting techniques.
- Exposure to API integrations, MuleSoft or similar integration platforms.
- Familiarity with Microsoft Azure, cloud architectures, Kubernetes and containerised applications.
- Knowledge of monitoring tools such as AppDynamics, Splunk, Kibana or similar platforms.
- Understanding of CI/CD concepts and tools such as GitHub and Jenkins.
- Strong verbal and written communication skills.
- Analytical and problem-solving ability.
- Customer service orientation, empathy and professionalism.
- Ability to collaborate effectively across global teams.
- Continuous learning and continuous improvement mindset.
Why Join Blue Yonder
The role provides structured exposure to cloud technologies, solution architecture and enterprise application deployment while working with real customer issues. Training and mentorship can help build technical, product, domain and customer service capability. The engineer will also gain experience with monitoring, automation, knowledge sharing and operational excellence in a global support environment.
How to Apply for Blue Yonder Hiring 2026
Eligible and Interested candidates can apply using the below-mentioned link before the link expires. Applicants need to register with the company portal in order to complete the registration process.
Apply Link: Click Here To Apply
