Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and business support services (BPO) to the telecommunications industry. Tech Mahindra is a part of the Mahindra Group conglomerate. It is headquartered at Mumbai, India.
Company Name: Tech Mahindra
Company Website: www.techmahindra.com
Position: Technical Support Associate
Job Location: Gurgaon
Interview Date: 27 September 2014
Walkin Timing: 11 AM till 2 PM
Years of Experience: 0-2 Year
Working Days: 5 Days
Roles and Responsibilities:
- Trouble to Honeywell Thermostats for US Users over calls.
- Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
- Meet all the targets laid down as client requirements under all circumstances, Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
- Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
- Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
- Seek knowledge sharing sessions with HD/SA for self improvement www.apuzz.com
- Work closely with immediate supervisor for all performance, learning and development aspects.
- Excellent command over spoken English
- BE/BTech/Any Graduate
- Basic knowledge of electronics.
- Working knowledge of computer and internet.
Venue for interview:
Unitech Trade Centre
Sector 43, Opposite Park Plaza Hotel
Walking Distance from Huda City Metro Station,
Gurgaon – Haryana (India)