Tech Mahindra Walkin Interview Drive : On 27th September 2014 : @Gurgaon

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About TechMahindra:

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and business support services (BPO) to the telecommunications industry. Tech Mahindra is a part of the Mahindra Group conglomerate. It is headquartered at Mumbai, India.

Company Name: Tech Mahindra

Company Website: www.techmahindra.com

Position: Technical Support Associate

Job Location: Gurgaon

Interview Date: 27 September 2014

Walkin Timing: 11 AM till 2 PM

Years of Experience: 0-2 Year

Working Days: 5 Days

Roles and Responsibilities:

  •     Trouble to Honeywell Thermostats for US Users over calls.
  •     Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
  •     Meet all the targets laid down as client requirements under all circumstances, Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
  •     Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
  •     Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
  •     Seek knowledge sharing sessions with HD/SA for self improvement www.apuzz.com
  •     Work closely with immediate supervisor for all performance, learning and development aspects.

Skills/Qualifications:

  •     Excellent command over spoken English
  •     BE/BTech/Any Graduate
  •     Basic knowledge of electronics.
  •     Working knowledge of computer and internet.

Venue for interview:

5th Floor
Unitech Trade Centre
Sector 43, Opposite Park Plaza Hotel
Walking Distance from Huda City Metro Station,
Gurgaon – Haryana (India)

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