Subex Off Campus Drive | Software Engineer | BE/BTech | 2015 Batch | Bangalore


About The Company :

Subex Limited is a leading global provider of Business and Operations Support Systems (B/OSS) that empowers communications service providers (CSPs) to achieve competitive advantage through Business and Capex Optimisation – thereby enabling them to improve their operational efficiency to deliver enhanced service experiences to subscribers.

Company Name : Subex Limited

Company Website :

Job Location : Bangalore

Position : Software Engineer Trainee

Last Date To Apply : 26th June 2015

Experience Required : Freshers

Eligibility Criteria :

Educational Qualifications :

  • Batches : 2015 Batch
  • Degree : BE/BTech
  • Branches : CSE/EC/IT
  • Percentage : 70% Throughout ( 10th , 12th , Engineering)

Selection Process :

  • Written Test
  • Group Discussion
  • Face to Face Interviews

Job Description :

  • Act as the primary contact for all dedicated customers.
  • Close engagement to customer questions via both email and telephone. Analyse problems, recommend solutions and initiate corrective actions. Exercise sound judgment while problem solving customers’ issue.
  • Review issues with the customers to establish the root cause of problem, i.e., a bug issue or configuration/ error
  • Interface with senior support and development personnel within Global Fulfilment team to effect problem resolution.
  • Track  customer issues with various stakeholders (Development,testing,etc) & escalate wherever required
  • Demonstrates effective, clear and professional written and oral communication whilst interaction with customers.
  • Maintain a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.
  • Provide support, training and consulting as needed for customers.
  • Work closely with the Development team to ensure issues & bug fixes are properly developed, tested and implemented.
  • Update user documentation or conduct trainings, and other tasks requiring collaboration with development, testing, infrastructure, and project management teams.
  • Participate in design reviews in specific to change request projects to ensure adherence to standards and processes, and stability of Production applications.
  • To be able to assess functioning of overall technology and look for ways to upgrade and optimize systems in the future.
  • To be able to develop decoders using XML’s, scripts using Shell scripts, C, etc.
  • Be part of the change request management team & explore opportunities in planning & executing the change requests projects along with the team leader.
  • Explore interests in development & testing activities.
  • Demonstrate excellent time-management skills and the ability to work independently while using available resources, policies and procedures.
  • Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
  • Maintain acceptable performance metrics such as quality, productivity, first contact resolution during the change requests.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Development, Testing, Delivery & Customer Service teams as required to resolve customer issues and concerns.
  • A positive development in this role will lead to increased responsibilities and an opportunity to grow within the department & the organization

How To Apply :

Apply Link : Click Here