About The Company :
Microland is India’s first Hybrid IT Infrastructure Services provider and a trusted partner to enterprises in their IT-as-a-Service journey. Incorporated in 1989 and headquartered in Bangalore, India, Microland has 3100 specialists across its offices in Europe, Middle East, North America and India.
Company Name : Microland
Company Website : www.microland.com
Job Location : Bengaluru
Position : Service Executive – Service Desk
Salary : 2.25 LPA
Date of Drive : 30 Nov 2016
Reporting Time : 9 AM
Venue Details : JYOTHY INSTITUTE OF TECHNOLOGY, Tataguni, Kanakapura Road, Bangalore – 560082
Eligibility Criteria :
- Year of Passing Out : 2015 Batch
- Degree / Branches : BE { Any Stream }
- Percentage Criteria : 10th, 12th, & BE with 50%
- For CIT , Bengaluru Drive :
- Percentage Critera : 60% throughout
Selection Process :
- Group Discussion.
- Technical Round
- HR Round
Job Description :
Role responsibilities :
- Service Desk executive role involves in- bound calls, out bound calls with Global Customers, managing email box interacting with clients / users through chat services (Enterprise Level)
- Capture basic information related to PC/Laptop hardware and assign the tickets to respective teams for resolution
- Review and follow up on action items till logical closure
- Capture basic information on Messaging / email clients, error messages and route tickets appropriately
- Verify connectivity issues pertaining to internet connection / VPN/LAN/Intranet · Collect information required for further troubleshooting of issues by L2 teams
- Resolve Level 1 Technical issues by guiding the client/user over a call/email/chat
Skills Required:
- Technology Skills:
- Basic knowledge of PC/laptop hardware and associated external/internal components
- Basic knowledge of Operating Systems and associated applications
- Basic understanding of internet connections, VPN and networking concepts
- Knowledge & understanding of email clients like outlook and other messaging platforms
- Communication/Soft Skills:
- Very good communication skills with ability to interact with Global Customers
- Ability to comprehend queries, request, issues of the caller / user
- Ability to communicate well with resolver groups / Level 2 Teams / SMEs
- Ability to understand & follow defined processes
- Ability to operate tools / systems as per SOPs
- Ability to perform call triage
- Ability to communicate in the right format for the client/user to understand the context
How To Apply :
It is a direct walk-in for eligible and interested candidates on 30 Nov 2016.
More Details : Click Here
Apply for Off Campus Drive @ CIT , Bengaluru : Click Here { tentative last date to apply is 29 Nov 2016 by 12 PM }
