IBM Recruitment of Freshers as Technical Support | September 2015 | Bangalore , Hyderabad


About IBM Recruitment of Freshers as Technical Support Associate at Bangalore , Hyderabad :

IBM is inviting freshers to the recruitment of Technical Support Associate at Bangalore , Hyderabad location in the month of September 2015. Any degree holder candidates are eligible to attend this drive.

About The Company : IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Official Website :

Job Location : Bangalore , Hyderabad

Position : Technical Support Associate

Last Date to Apply : Apply before the link expires

Experience Required : Fresher [ 0 -2 years ]

Eligibility Criteria :

  • Bachelor’s Degree [ 15+ years in education ]

Skills Required :

  • Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • English: Fluent

Job Role :

  • You will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

Job Responsibility :

  • You require to handle inbound calls / emails / chats regarding technical issues for end users
    Skills Required:
  • Ability to identify basic hardware parts and aware of basic hardware concepts.
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Skilled in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Fluency in Communications Skills/ soft skills.

Click Here To Apply