HCL Walkin Drive : On 23rd August 2014 : @Chennai

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About Company:

HCL Technologies Limited is a global IT services company headquartered in Noida, India. It offers services including software consulting, enterprise transformation, remote infrastructure management, engineering and R&D services, and business process outsourcing (BPO). HCL is a $6 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems.

Company Name: HCL

HCL Walkin Drive : On 23rd August 2014 : @Chennai

Company Website: www.hcl.com

Salary: 1.80 LPA

Designation : Trainee

Interview Location:  Chennai

Walk-in Interview Date: 23rd August 2014, Saturday

Interview Time : 9 AM

Walkin Venue: –

SREE SASTHA GROUP OF INSTITUTIONS

BANGALORE HIGHWAY

CHEMBARAMBAKKAM,CHENNAI- 600 123

Eligibility Criteria:

  • 2014 B.tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT(after 12th 3yr course)/BCA/BSc
  • 50% throughout in academics
  • No standing arrears
  • Willing to relocate anywhere in India/Abroad
  • Willing to sign the bond as applicable
  • Willing to work in 24*7 environment

Job Description -:

  • Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
  • Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
  • Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
  • Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
  • Administer and provide User account provisioning & activities
  • Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Route problems to internal 2nd and 3rd level IT support staff
  • Escalate complex problem to appropriate support specialists
  • Routine maintenance updates with other IT staff and business units
  • Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
  • Identify, evaluate and prioritize customer problems and escalations
  • Participate in on-going training and departmental development
  • Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

How To Apply:

Walkin Venue: –

SREE SASTHA GROUP OF INSTITUTIONS

BANGALORE HIGHWAY

CHEMBARAMBAKKAM,CHENNAI- 600 123

Note: Interested and Eligible Candidates can Walk-in to the above mentioned venue on 23rd August 2014, Saturday.

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