HCL Technologies Limited is a global IT services company headquartered in Noida, India. It offers services including software consulting, enterprise transformation, remote infrastructure management, engineering and R&D services, and business process outsourcing (BPO). HCL is a $6 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems.
Company Name: HCL Technologies
Company Website: www.hcl.com
Position: Product / Technical support Analyst
Job Location: Hyderabad
Walk-in Date: 1st & 2nd November 2014
Interview Time: 9 AM
- 2012/2013/2014 B.tech/BE/BSc/MBA
- 50% throughout in academics
- No standing arrears
- Willing to relocate anywhere in India/Abroad
- Willing to sign the bond as applicable
- Willing to work in 24*7 environment
- Product / Technical support with knowledge of HTML, Java script and CSS ( added advantage)
- Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
- Provide email based technical support to clients in different geos – 24*7
- Follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
- Maintain high customer satisfaction
- Help with research and troubleshooting of tough tickets
- Knowledge Gap Reduction
- Process improvement & Escalations management
- Excellent Communication skills
- Troubleshooting the issues related to ad servicing
Walkin Venue Address: –
HCL TECHNOLOGIES LIMITED
H01B, HITEC CITY-2,
Survey No. 30,34,35 & 38.
Phoenix Infocity Pvt. Ltd.
Contact Person : Sneha/Sowmya
Interested & Eligible candidates can walkin to the above mentioned venue on 1st & 2nd November 2014. www.apuzz.com