HCL Walk-in Drive for Freshers : Any Graduate : On 18 June 2014 : Chennai


About Company:

HCL Technologies Limited is a global IT services company headquartered in Noida, India. It offers services including software consulting, enterprise transformation, remote infrastructure management, engineering and R&D services, and business process outsourcing (BPO).

Company Name: HCL Technologies

Company Website: www.hcltech.com

Walk-in Date: 18, 19 June 2014

Starting Time: 9 AM

Salary: INR 1,75,000 P.A

Walk-in Contact Details : HCL HR Team
Walk-in Venue :

B-24,Vel Tech Dr.RR & Dr.SR Technical University,
#42 Avadi-VelTech Road, Avadi,
Tamil Nadu,India.

Experience Required: 0 Years

Eligibility Criteria:

1. Students passing out their UG/PG in 2014
2. 55% throughout in UG/PG www.apuzz.com
3. B.Tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT(after 12th 3yr course) /BCA/BSc
4. Candidates should be willing to work in rotational night shifts and should be comfortable in a 24X7 work environment

Job Description -:

Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)

Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s

Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact

Administer and provide User account provisioning & activities

Assign work orders / incidents to appropriate support teams and follow up until closure.

Route problems to internal 2nd and 3rd level IT support staff

Escalate complex problem to appropriate support specialists

Routine maintenance updates with other IT staff and business units

Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users

Identify, evaluate and prioritize customer problems and escalations

Participate in on-going training and departmental development

Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

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