About Company:
Launched in 2008, Groupon features daily deals on the best stuff to do, see, eat, and buy in more than 45 countries and 565 cities around the world. By promising businesses a number of new, excited, web savvy customers, Groupon offers deals that aren’t available elsewhere.
Company Name: Groupon India Private Limited
Website: http://www.groupon.com
Position: Customer Support Representative / Customer Support Executive
Salary Range: Rupees 2,00,000 – 3,00,000
Job Location: Chennai
Batch: 2014 passed out
Eligibility Criteria:
Any Graduate (Any Specialization)
*Note: Candidate should have a UG qualification
Job Description:
- Respond to emails from our current and future subscribers, ranging from simple usage questions to unique
- circumstances that come up with a specific offer
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
Desired Candidate Profile
Profile Description:
The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience and resourcefulness
Apply Link: Click Here
