Groupon Hiring Customer Support Executive : Nov 2014 : @Chennai

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About Company:

Launched in 2008, Groupon features daily deals on the best stuff to do, see, eat, and buy in more than 45 countries and 565 cities around the world. By promising businesses a number of new, excited, web savvy customers, Groupon offers deals that aren’t available elsewhere.

Company Name: Groupon India Private Limited

Website: http://www.groupon.com

Position: Customer Support Representative / Customer Support Executive

Salary Range: Rupees 2,00,000 – 3,00,000

Job Location: Chennai

Batch: 2014 passed out

Eligibility Criteria:

Any Graduate (Any Specialization)

*Note: Candidate should have a UG qualification

Job Description:

  • Respond to emails from our current and future subscribers, ranging from simple usage questions to unique
  • circumstances that come up with a specific offer
  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features

Desired Candidate Profile

Profile Description:

The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience and resourcefulness

Apply Link: Click Here

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