Dell Hiring Freshers | Customer Care Associate | 2015 Batch | Sep 2015 | Any Degree | Hyderabad


Dell Hiring Freshers for Customer Care Associate 2015 Batch at Hyderabad | Sep 2015:

Dell [ ] is hiring freshers of 2015 batch with 3 years regular course to the post of Customer Care Associate at Hyderabad. Apply before the link expires.

Official Website :

Job Location : Hyderabad

Position : Customer Care Associate

Experience Required : Freshers

Eligibility Criteria :

  • Any 2015 Fresher who has graduated from a regular 3 years course
  • Preferences:
    • No backlogs in Graduation
    • Ability to work in Night Shifts

Skills Required :

  • Strong telephone etiquette skills.
  • Experienced verbal and written communication skills.
  • Good knowledge of Dell products, customer service, policies and procedures.
  • May require advanced industry/ internal certifications applicable to role.
  • Begin to develop Sales skills
  • Solid computer skills.
  • Complex problem solving skills.
  • Ability to articulate and simplify customer issues and solution.

Job Description :

  1. Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
  2. Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
  3. Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  4. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.
  5. Identifies, researches and provides input on unique or recurring customer problems.
  6. Remains knowledgeable of Dell’s product line, current industry products and technologies.
  7. Focuses on delivering a positive customer experience according to Dell standards.
  8. Monitors and tracks issues to ensure accurate resolution.
  9. May be involved in revenue generation activities with current Dell customers.
  10. Responsible for selling a defined set of products and services
  11. Identify customer needs / requirements and recommend solutions
  12. Reviews and distributes pertinent cross-functional information.
  13. Escalates more complex customer technical issues to senior level support.
  14. Fields inbound contacts (voice/email, etc.) for both internal and external customers.
  15. Responsible for pre-sales and/or post-sales service to customers.

Click Here To Apply