About Company
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Company Name: Amazon
Company Website: www.amazon.com
Salary: 1.70 – 2.70 lakh per annum
Position: Technical Support
Experienced Required: Freshers
Job Description
Seller Support Associate/Customer Service Associate
Amazons evolution from website to e-commerce to development platform is driven by the spirit of invention that is part of Amazons DNA. Its what we do every day – and the good news is that we have only just begun. Building on the companys mission of being the Earths Most Customer-Centric company Hyderabad Customer Service started operations in 2005 and has grown steadily in size and scope ever since. We provide 24/7 world class customer service support to North America, UK and India customers.
The Customer service associate’s job involves communicating with the customers/vendors via live chat, email and phone by utilizing a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast paced environment.
The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Excellent Internet Navigation Skills —
Basic Typing/Keyboarding skills
Proficiency in Microsoft Outlook and working knowledge of MS Office applications
Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality significant phone and online customer service experience preferred
Other Criteria:
Demonstrates clear and polite written and oral communication.
Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service.
Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures.
Answers messages in authorized email queues as directed by Workflow and Supervisor.
Understands and correctly uses Customer Service Tools.
Maintains acceptable email handle time, while remaining friendly and informative.
Registration Link: Click here
Apply Link: Click here
